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Shipping & Returns

GENERAL INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

 

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.

For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes Designer Lockdown to import the goods on his behalf. Further, the consignee/buyer agrees Designer Lockdown may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.

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PROCESSING TIME 

All standard domestic and international orders are processed within 1-3 business days (excluding Holidays). 

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SHIPPING RATES & TIMELINES

The estimated timelines for processing, transit, and final delivery are between 3-7 business days.

 

Please note that orders to US destinations may take 1-5 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.

 

When your order has been shipped, you will receive an email with tracking information.

 

For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements.

 

Your final shipping cost is displayed at the point of checkout.

 

SHIPPING FEES

Shipping fees are non-refundable. If you refuse any shipments from Designerlockdown.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

 

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.

 

 

DELIVERY CLAIMS

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.

 

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

Designer LockDown does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

 

 

OUT OF STOCK ITEMS

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

 

 

RESERVED RIGHTS REGARDING SHIPPING

While we will make every effort to accommodate your shipping and billing preferences, in order to protect our #DLDBabes, Designer LockDown reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

 

Additionally, Designer Lockdown reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

 

  • An irregular or excessive returns history indicative of “wardrobing;”

  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,

  • Potential fraudulent or criminal activity.

 

Similarly, Designer Lockdown reserves the right to limit, refuse, and/or reject returns to any customer or entity, due to similar actions as noted above.

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RETURN & EXCHANGE POLICY
Returns

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IMPORTANT: With limited exceptions, returns are refunded via store credit in the form of a Designer Lockdown E-Gift Card. Shipping charges are not refundable.

 

All items marked as Final Sale cannot be returned.

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U.S. Domestic and International 

  • You have 21 days to receive a full refund or exchange. 

  • Customer is responsible for covering shipping costs to return/exchange.

Steps to return/exchange:

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Please contact us by clicking here to request a Return/Exchange

Please include:

  1. Subject (choose one) : Return or Exchange

  2. Order #

  3. Reason for Return/Exchange​

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  • Send us your item(s) back in full accordance with our Return Policy:

  • Based on your location we will send you an invoice/pay link for the shipping cost. Once paid, we will email you the return label to print and attach to the package. Then you can drop it off at your local post office.  

  • Items must be sent back within 21 days of the delivery date. 

  • Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and returned in their original packaging.

  • Items must be free of stains, makeup, deodorant, or wear.

  • Bodysuits, swimwear, undergarments, and accessories are non-returnable.

  • All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.

  • When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.

  • All returns are refunded via store credit in the form of a Designer Lockdown E-Gift Card.

  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

  • Returns are processed within 5-10 business days after your item(s) are delivered to us.

  • Damaged, defective, or incorrect items must be reported within 7 days of delivery. 

 

Damaged/Defective/Incorrect Items

Should you receive a damaged, defective, or incorrect item, contact our Customer Care team via our contact form 

Subject (choose one) : Return or Exchange 

Include: 

  1. Order #

  2. Reason for Return/Exchange

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Once we receive your request, we will be in contact with you to address and resolve the issue.

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**Please include your original packing slip so we know who you are. If you've misplaced your packing slip enclose a note with your full name, order # and indicate if you'd like to exchange an item for a different size, item or just receive store credit. If an exchange is not indicated or the size you're requesting for the exchange is unavailable a merchandise credit will be issued in the form of a gift card sent via email. 

If you meet the return/exchange requirements please ship item(s) to:

 

Designer Lockdown

P.O. BOX 57

Apple Valley, CA 92307

 

 

Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 5-10 business days to process your return once it is delivered to us. Once your return is fully processed, we will issue you store credit in the form of a Designer Lockdown Coupon Code for use on a future purchase. This Code will never expire, and is redeemable right away!

 

Helpful Hint: Designer Lockdown is not responsible for returns until they reach us in Apple Valley, CA. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Designer Lockdown will not issue store credit for your returns.

 

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of "wardrobing;"

  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or

  • Potential fraudulent or criminal activity.

 

Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.

Non-Designer Lockdown items sent to us will be discarded upon receipt.

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